FAQ

          The packing list is based on the time of year. Please dress according to the weather forecast. Make sure your camera and mobile phone are fully charged. Please also bring a day pack with the following items: sunglasses, fresh water, sunscreen, waterproof jacket, hand sanitiser, toiletries. And please have some cash in case you want to go shopping or buy souvenirs.

This is a city tour, not a wilderness tour. There are plenty of places to go to the toilet. But please let your guide know in advance. Sometimes in traffic it can be difficult to find and stop for the toilet, so please make sure you go to the toilet before you get in the car. Thank you very much.

This is one of the four Almaty Day Tours and is based on visiting the historical attractions of the city. During the tour you will visit the places that are famous to the locals and are an important part of the city’s culture. This tour is for those who want to experience a real Almaty city tour and meet the locals.

We are responsible for picking you up at the time we have arranged. We are responsible for visiting the places and seeing the attractions that we have mentioned on our itinerary. We are responsible for guiding you with pleasure and giving you a great city tour.

We are not responsible for any unplanned inconvenience during the tour. We are not responsible for the traffic in the city and finally we are not responsible for the bad weather conditions that you have to be prepared for in advance.

 Our guide is a tour leader, we kindly ask you to follow his/her instructions and respect his/her job. Please do not hurt the feelings of the locals and respect their traditions.

Please be prepared for the trip and get ready on time.

Please remember that we are happy to meet you and it is our pleasure to guide you today.  It is going to be a great day, so please enjoy your trip

The Almaty City Tour is available all year round. Please check the weather forecast once you have chosen your tour date. And try to pack an extra jacket for the evenings.

We kindly ask you to pay a deposit to confirm your trip.

The remein balance can be paid 7 days before the start of the tour (but we are very flexible with payment terms)

Here is our cancellation policy that we recommend our clients follow.

Cancelling the tour within more than 2 months, 50% of your deposit payment will be reinbussed

Cancelling the tour less than one month, the deposit payment will not be reinbussed

  • Almaty is a big city and there will be a lot of traffic during your day tour. Please be patient.
  • If the attraction is not open on the day, we will replace it with other highlights that are no less exciting.
  • The tour can be booked the day before. Please let us know your preferred date and wait for confirmation.
  • The tour can start with a pick-up from the airport.

This is one of the four Altmaty Day Tours that we offer. All four tours have different highlights. These tours can be combined and you can see the best of Almaty in 2-4 days.

We are flexible and always happy to offer the best. If there is a special event, concert or tournament, we are happy to include it as a highlight of the tour.