TERMS & CONDITIONS
TERMS & CONDITIONS
To confirm your tour you will need to complete our tour application form and pay a deposit of USD 600 per person. We accept online bookings by Visa card or bank transfer. Once the deposit transaction has been successfully completed, we will send you a confirmation email. We request that payment is made 3 weeks prior to tour departure. Booking is not required for short tours such as the City Tour.
Terms:
There are a number of rules that must be followed. The guide is experienced and concerned for your safety as well as their own and will do their best to ensure that there are no incidents. Please respect the guides and follow the guidelines they set for the tour. This is for everyone’s safety.
Be prepared for changing weather conditions. The climate can change quickly from hot and sunny to stormy and turbulent. If you have any questions about the trip, we will be happy to answer them promptly.
The local nomads also have many traditions that have been passed down from generation to generation. Please respect these traditions and try not to hurt their feelings.
Cancellations Policy:
Almaty Expeditions Team has a very simple and reasonable cancellation policy. Please let us know as soon as possible.
- Cancellation more than one month before departure will result in a 400 USD refund.
- Cancellation less than one month before departure will result in payment of a 600 USD refund.
- And the rest of the payment will be refunded.
Responsibilities:
The primary concern during our tours is your safety and ours. There are a number of responsibilities on both sides that should be communicated:
Our responsibilities: We have to run tours as they are booked. We stick to a time and start date that doesn’t change. We will provide you with an experienced local team who know the locations and logistics.
We are not responsible for: Domestic flight cancellations or delays. Weather conditions. Be aware that any risk of injury facilitated by your own actions is not the responsibility of our team. If anything is lost or misplaced, the team will not be responsible.